Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

"I haven't opened it yet."

Full Refund within 30 days. We want you to love your WAVLO ritual. If plans change, you can return any unopened and factory-sealed items within 30 days for a 100% refund.

  • Standard Customers: 100% Full refund. Return shipping and restocking costs (a flat fee of £5) may apply. 

  • Annual Subscription, Loyal Members and Affiliate Members: Free of Charge. As a thank you for your faithful support, we'll waive the processing fees for our community members.

"I've opened it, tried it, and want to return it."

WAVLO 60-Day Money-Back Trial. We want you to love your skin. Real skin transformation is a journey, not an overnight miracle. We invite you to open, use, and test our technology for a full 60 days. We’re confident it will become a lasting partner in your daily routine. If you aren’t satisfied, we’ll take it back—even if used.

  • Standard Customers: A 10% processing fee (calculated from the product's full retail price) will be deducted from your refund. This covers professional sanitization, quality inspection, restocking, and your return shipping label. 

  • Annual Subscription, Loyal Members and Affiliate Members: Complimentary Returns. As a thank you for your faithful support, we'll waive the processing fees for our community members.

*Annual Subscription, Loyal Members and Affiliate Members

  • Annual Subscription: Members on our £59/month Personalized Skincare Essentials plan. This yearly commitment ensures a bespoke skinminimalism routine delivered fresh to your door.

  • Loyal Members: Customers who have completed two or more qualifying purchases or have been part of the WAVLO ecosystem for over 6 months.

  • Affiliate Partners: Registered ambassadors within the WAVLO professional network who share our vision for skin-minimalism.

"It has a manufacturing defect. It stops working."

Manufacturing defects shouldn't interrupt your glow. If your device stops working due to a manufacturing defect (non-accidental damage), you are fully protected for 2 years.

You can choose a hassle-free refund, or a full replacement accompanied by a special gift from us to you.

"Damaged on Arrival."

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Broken Item: Rest assured, you are fully covered. Please take a few photos of the package's condition before opening and attach them to your request so we can fast-track your free replacement.

  • Box Damage Only: If the damage is limited to the packaging and you’re happy to keep your device, we’d love to say very thank you. 

"I've used it for 90 days, I want to return it."

To maintain our strict hygiene and safety standards, we cannot offer a full refund on items that have been used over the 60-day returning period.

Still need help? If you are experiencing technical issues with your device, please contact our support team to discuss your WAVLO Warranty options or personalized tips on how to better integrate our technology into your specific routine.

 

✨ A Note on Transformation

30 days? Just the beginning. > Real skin transformation happens at a cellular level. If you haven’t seen your desired results yet, we invite you to stay consistent. The Apollo SG is designed to be your lifelong partner in achieving a lasting, healthy glow.

If you’re unsure about your settings or technique, reach out to our Community Support for a personalized consultation to optimize your ritual and unlock your skin’s full potential.

 

HOW TO RETURN?

To start a return, you can contact us at support@wavlo.co.uk with your order number and the reason for your return.

For Damaged Items: Please attach a quick photo of the packaging or device so we can fast-track your resolution.

 

📦 Important Return Instructions

To ensure your refund is tracked and processed securely:

  1. Authorization Required: Items sent back without a prior approved return request cannot be accepted.

  2. Official Address: Returns must be sent to our designated fulfillment center provided in your authorization email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact us for any question at support@wavlo.co.uk. 

 

💳 Refunds

We will update you as soon as your return has been inspected. Approved refunds are issued automatically to your original payment method within 5 business days. While we process these quickly, your bank may take a few extra days to reflect the balance. If more than 15 business days have passed since your approval, please contact us at support@wavlo.co.uk.